Frases de Inglês Essenciais para Viagens

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Publicado por Fluency Today.

© Fluency Today 2014

Todos os direitos reservados. Nenhuma parte deste livro pode ser reproduzida ou distribuída em qualquer forma sem a permissão do autor. As únicas exceções são citações curtas e alguns usos não comerciais permitidos pela lei dos direitos autorais.

Todos os esforços foram feitos para tornar o conteúdo o mais preciso possível. No entanto, se houver algo incorreto o autor não poderá ser responsabilizado. Este livro contém histórias curtas e frases de exemplo, as quais são fictícias e não com base em qualquer evento real ou pessoa.

Como Este Livro Pode Ajudar Você?

Versão em Áudio deste livro: Para a versão em áudio deste livro, por favour veja o link na conclusão deste livro. Você precisará acessar através de um PC.

São dois livros em um.

Em primeiro lugar, eu queria criar um livro que fosse usado como um rápido guia de "frases em Inglês para viagens". Então, qualquer um poderia usá-lo facilmente quando estivesse de férias fora do país. Ele contém todas as frases essenciais em inglês que você precisa. Tudo que você precisa fazer é procurar o assunto e verificar a frase que você precisa em qualquer situação. No entanto, o livro está todo em Inglês, para ajudá-lo(a) a começar a "pensar em Inglês", fazendo você adquirir uma fluência mais rápida.

Em Segundo lugar, eu queria criar um livro de 'Inglês para viagens'que realmente ajudasse o leitor a entender como utilizar as frases. Cada seção inclui 'Exemplos de Conversas' para mostrar como as frases são usadas na linguagem cotidiana. A maioria dos 'livros de frases de Inglês para viagens' contêm apenas as perguntas a serem feitas a alguém, mas como que você vai entender as respostas? Dentro dos 'Exemplos de Conversas', você irá encontrar as respostas típicas para as perguntas que você fará. Isso faz com que este livro seja perfeito para tanto falar com as pessoas, quanto para realmente compreender as respostas que elas darão. O livro também ajuda as pessoas que querem ir mais além e realmente estudar Inglês a se sentirem mais confiantes na hora do aprendizado.

Se você gostar deste livro, e achar que outras pessoas também irão achá-lo útil, então por favor use alguns de seus minutos para escrever um comentário. Eu agradeceria de verdade.

Eu possuo muitos outros livros que são realmente úteis para aprender Inglês. Por favor visite a página do autor.

Table of Contents

Como Este Livro Pode Ajudar Você?

Booking a Flight/On the Plane.

Taxis. On the Train/Bus. Hire Cars

Hotel

Sightseeing

Shopping. In the Post Office

Eating in Restaurants. Bars and Pubs

In the Bank

In the Embassy

Medical Problems

Conclusão

Booking a Flight/On the Plane.

Booking a Flight

Useful Phrases:

Are there any available flights from (London Gatwick) to (New York)?

What is the departure time for the (London-New York) flight?

What time is check in?

Note: Check-in is when you arrive at the airport and show the airline your ticket. You will often check-in your bag; so you give it to them so they can put it on the flight. They will usually ask to see your ticket and your passport.

How long before the flight do I have to check in?

Where is the check in desk?

Example Conversation:

Customer) Hello I was wondering if you have any available flights from Gatwick to New York?

Airline) When are you flying sir?

Customer) On the 2nd of September.

Airline) And what time would like to depart?

Customer) Any time in the morning is fine.

Airline) Ok we have a direct flight departing at 10am UK time and arriving 8pm New York time.

Customer) Ok that sounds fine.

Airline) Ok that is all booked for you sir. Is there anything else?

Customer) Which terminal does it depart from?

Airline) Terminal B.

Customer) And what time is check-in?

Airline) Check-in is 2 hours before departure, so at 8am.

Customer) And where is the check-in desk?

Airline) It’s on the second floor of the Terminal B building.

Organising a Stop-Over

Useful Phrases:

I would like to stop-over in (Hong Kong) for (two days).

Can I stop-over in (Hong Kong) for (two days)?

Is it possible to have a stop-over in (Hong Kong) for (two days)?

Example Conversation 1:

Customer) I would like to stop-over in Hong Kong on my way to Australia.

Airline) How long would you like to stay for?

Customer) Two days.

Airline) Ok there is an evening flight from Hong Kong to Sydney on the 3rd. Is that ok?

Customer) That’s great, thanks.

Example Conversation 2:

Customer) Is it possible to have a stop-over in Hong Kong for two days?

Airline) Let me just check. Actually all outward flights are fully booked but if you stay for three days then there are available flights.

Customer) Ok a three day stop-over is fine thank you.

Changing Your Flight.

Useful Phrases:

I would like to change my flight.

Can I change my flight?

Is it possible to change my flight?

Can I change the departure day of my flight?

Can I change my return flight?

Note: ‘Outward flight’ means: flight to…..

‘Return flight’ means: flight from…..

Note: ‘Departure date’ means leaving date.

Example Conversation 1:

Customer) Hello I was wondering if I change the departure day of my flight?

Airline) Yes sir, I’ll just check. What is your flight number?

Customer) BBBBBZZZZ1234

Airline) And what date do you depart on?

Customer) I depart on the 16th of October at 8am.

Airline) And when is your return flight?

Customer) The 8th Of November.

Airline) And when would you like to change the flight to?

Customer) I’d like to leave on the 17th

Airline) And when would you like to return?

Customer) I would like to leave the return flight the same as it is please.

Example Conversation 2:

Customer) Hi, I won’t be able to make my flight tomorrow and was wondering if I could change it for a different day?

Airline) Certainly sir, what was your flight number?

Customer) It was Flight BBBZZZZ1234

Airline) And when would like to fly?

Customer) I’d like to leave next Thursday.

Airline) Ok, certainly….that is all done for you.

Cancelling Your Ticket

Useful Phrases:

Can I cancel my ticket?

Is it possible to cancel my ticket?

Example Conversation 1:

Customer) Is it possible to cancel my ticket?

Airline) Yes of course sir.

Customer) And can I get a refund?

Airline) I’m sorry sir but your ticket is non-refundable.

Note: ‘Non-Refundable’ means that you will not get any money back if you cancel your ticket.

‘Non-transferable’ means that that you can’t change the date or any of the details on the ticket.

Example Conversation 2:

Customer) I’m sorry but I can’t make my flight. Is it possible to cancel my ticket?

Airline) Yes, that’s all cancelled for you.

Luggage Allowance

Useful Phrases:

What is the weight limit for checked luggage?

How big can my carry-on bag be?

What is the excess baggage fee?

Explanation: You may have to pay a fee if your luggage is heavier than the weight limit.

Note: Checked luggage is the luggage you give to the airline when you check-in. It is stored in the plane, separate from the passengers.

Example Conversation:

Customer) Hello, I was wondering what the luggage weight limit is?

Airline) Your checked luggage can be 10 kg and your carry-on luggage has to be small enough to fit in the overhead storage compartment.

Customer) Ok thanks very much.

Food on the plane

Useful Phrases:

Can I have (a glass of water).

Could I have (some water) please.

Do you have a (vegetarian) option?

Does this contain (nuts)?

Do you have any other options?

I’m sorry but I don’t eat (meat) do you have a (vegetarian) option?

Example Conversation 1:

Steward) Hello madam, would you like the fish or the chicken option?

Customer) What type of fish is it?

Steward) it’s salmon.

Customer) Oh, ok I think I’ll go with the chicken option.

Example Conversation 2, Ordering a drink:

Steward) Hello madam, what can I get you.

Customer) Can I have a beer please?

Steward) Certainly, will there be anything else?

Customer) No, that’s great, thank you.

Example Conversation 3:

Note: of course if you are allergic to anything you will need to check.

Customer) Excuse me, but does this meal contain (nuts)?

Stewardess) Yes actually it does.

Customer) Do you have any alternatives?

Stewardess) Yes we have the spaghetti dish which doesn’t contain nuts, is that ok?

Customer) That sounds fine, thanks.

Example Conversation 4:

Note: if you have any special dietary needs you will have to inform the airline before you fly.

Before you fly.

Airline) Do you have any special requirements?

Customer) Yes can I have a vegetarian meal/ Yes I’m a vegetarian so can I have the vegetarian option.

On the plane.

Customer) Hi, I ordered the vegetarian option.

Stewardess) Yes sir, no problem, we have it all prepared for you.

Customs

Useful Phrases:

What is the limit for duty free items?

How much (whisky) can I buy duty free?

Can I bring (food) into (Australia)?

Example Conversation 1:

Customs officer) Do you have anything to declare?

Customer) No.

Customs officer) Ok thanks very much.

Example Conversation 2:

Customs officer) Do you have anything to declare.

Customer) I don’t think so, I have some duty free items.

Customs officer) What do you have?

Customer) I have three bottles of whisky and 500 cigarettes.

Customs officer) I’m sorry sir but you are above your duty free limit. You are only allowed (2 bottles of whiskey) and (300 cigarettes). *

* Of course this is not the real duty free limit, you will have to check the real limits when you fly.

Flight: Essential Words

Boarding area

Boarding pass

Carry-on luggage

Checked luggage

Check-in

Customs form

Flight attendant

In-flight entertainment.

One way

Passport

Pilot

Return

Steward

Stewardess

Stop-over

Terminal

Ticket

Taxis. On the Train/Bus. Hire Cars

Taxis

Useful Phrases:

Could you take me to (the city centre) please.

Can you take me to (the city centre) please.

I’d like to go to (the city centre) please.

Can we stop at (the bank) on the way please.

Can we just make a quick stop (at the nearest bank) please.

How long will it take?

How long is it to (the city centre)?

How far is it to (the city centre)?

How much is it to (the city centre)?

Example Conversation 1:

Taxi) Where would you like to go?

Customer) The Bradford Hotel in the city centre please.

Taxi) Ok no problem.

After they arrive….

Taxi) Ok that will be £5 please.

Customer) Here you are. And here’s a tip.

Taxi) Thank you madam.

Example Conversation 2:

Customer) Hi, I’d like to go to the city centre but first I’d like to make a quick stop at the closest bank please.

Taxi) Ok, that’s not a problem. The nearest bank is about 20 minutes away. Will that be ok?

Customer) That should be fine, thanks.

Example Conversation 3:

Customer) Could you take me to 123 East Street please?

Taxi) Sure.

Customer) How long do you think it will take?

Taxi) As long as there’s not too much traffic, it shouldn’t take more than about 20 minutes.

Customer) Ok great, thanks.

Asking About Which Train/Bus to Catch

Useful Phrases:

Which train/bus do I need for (London)?

How do I get to (London)?

How can I get to (London)?

What time is the (London) train/bus?

What time does the train/bus to (London) leave?

What platform is the train to (London) leaving from?

Note: You can say: What platform is the train to London? The grammar is not very good but it sounds natural.

What (bus) stop is the bus to (London) leaving from?

When does the train/bus to (London) arrive?

How long is the train/bus to (London)?

When is the return train from (London)?

What time is the return train from (London)?

Example Conversation, Train:

Customer) Excuse me but what train do I need for London Victoria?

Train) You need to catch the 2:15 from platform 5, then change at East Croydon.

Customer) Which platform do I need in Croydon.

Train) You need to get on the 3:16 train leaving from platform 2.

Note 1: Train line employees will often call the train by the time it leaves or its destination. For example: ‘the 2:15’ or ‘the London train’.

Note 2: You may have to ‘change’ trains. This is when you get off of one train and board another.

Example Conversation, Bus:

Customer) Excuse me, how can I get to Trafalgar Square please?

Bus Worker) You need to catch the 121 from Bus Stop B.

Customer) Ok thanks.

Buying a Ticket

Useful Phrases:

How much is it to (London)?

How much is an adult single to (London)?

How much is an adult return to (London)?

How much are two adult singles to (London)?

How much are two adult returns to (London)?

How much is a child single to (London)?

How much is a child return to (London)?

Can I have a ticket to (London) please?

Can I have a single to (London) please?

Can I have a return to (London) please?

Can I have two singles to (London) please?

Can I have two returns to (London) please?

Can I have an adult and child return to (London) please?

Can I have an adult and child single to (London) please?

Example Conversation 1.

Customer) Excuse me but how much is a ticket to London?

Train) Is that single or return?

Customer) Return please.

Train) And how many are travelling.

Customer) One adult and one child.

Train) And what time will you be returning?

Customer) About 5pm

Train) It’s more expensive at rush hour. If you return at 4pm or 7pm it will be £10 cheaper.

Customer) Ok we will return at 4pm.

Note: ‘Rush hour’ means the busy parts of the day when people are going to or leaving work.

Example Conversation 2.

Train) How can I help you?

Customer) Hi, how much is an adult single to London?

Train) What time are you leaving?

Customer) As soon as possible.

Changing Trains/Buses

Useful Phrases:

Is there a direct train/bus to (London)?

Where do I have to change trains/buses?

Which platform do I need?

Which platform is the connecting train departing from?

Which bus stop is the connecting bus leaving from?

Note: The second train/bus is often called the ‘connecting train/bus’.

Example Conversation 1:

Customer) Hi I’d like to get to London Victoria please.

Train) I’m sorry but there isn’t a direct train to London so you will have to change in Leeds.

Customer) Ok, what platform do I need at Leeds?

Train) You can either catch the 2:15 which will give you two minutes to change, and that’s on platform 4. Or you can catch the 2:20 from platform 2 which gives you seven minutes to change.

Customer) Ok that’s the 2:15 on platform 4, or the 2:20 on platform 2.

Train) That’s correct.

Example Conversation 2:

Customer) Hello I’d like to get to London Bus Station please.

Bus) I’m very sorry but there isn’t a direct bus to London on Sundays. You will need to catch the bus to Watford and then take the train.

Customer) Ok, does the bus stop directly outside the train station in Watford?

Bus) Yes it does.

Customer) And can I buy one ticket?

Bus) No, I’m afraid you will have to buy a separate ticket for the train.

Missing Your Train/Bus

Useful Phrases:

I’ve missed my train.

When is the next train?

Can I use the same ticket?

Example Conversation 1:

Customer) Excuse me but I’ve just missed my train. Do you know when the next train/bus to London is?

Train) Yes, the next train to London is at 2:15pm.

Customer) Which platform?

Train) That’s platform 6.

Customer) And can I still use the same ticket?

Train) Yes that’s no problem.

Example Conversation 2:

Customer) Excuse me but when is the train for New York?

Train) I’m sorry but you have just missed it. You will have to catch the next one which is in an hour.

Customer) Ok, is that from the same platform?

Train) Yes it is.

Losing Your Ticket

Useful Phrases.

I’m sorry but I’ve lost my ticket.

I’m sorry but I’ve misplaced my ticket.

Excuse me can you help me? I’ve lost my ticket. What should I do?

I’ve lost my ticket, can I still board the train?

Example Conversation 1:

Ticket Inspector) Hello sir, can I see your ticket please?

Customer) I’m sorry but I seem to have misplaced it.

Ticket inspector) Where did you get on?

Customer) Boston.

Ticket Inspector) Ok not to worry, you will just have to fill-out this lost ticket form.

Example Conversation 2:

Customer) Excuse me sir but I seemed to have lost my ticket.

Train) When is your train?

Customer) It’s in half an hour.

Train) Did you pay by cash or card?

Customer) Card.

Train) Ok, just go over to the ticket office and they will check your card and issue you a new ticket.

Note: To ‘issue’ you a ticket means to give you a new ticket.

Hiring a Car

Useful Phrases:

I’d like to hire a car.

Do you have any hire cars available?

I would like to hire a small/large car.

I would like a manual/automatic car.

I would like a stick/automatic car. (Note: ‘Stick’ is American English and ‘Manual’ is British English).

Do you have any diesel cars?

When do I have to return it?

What does the insurance cover?

Is the tank full?

Should I fill it with petrol/gas before I return it. (Note: ‘Gas’ is American English. ‘Petrol’ is British English).

Example Conversation 1:

Car Hire) Can I help you sir?

Customer) Yes, I’d like to hire a car.

Car Hire) Which type would you like?

Customer) I’d like a mid-sized automatic please.

Car Hire) I’m sorry but we only have mid-sized manual/stick.

Customer) Ok I’ll take the small one then.

Example Conversation 2:

Customer) What time do I have to return the car by?

Car Hire) You have to return it by 10pm on the 11th.

Customer) And do I have to fill the tank up before I return it?

Car Hire) You can either fill it up or we can charge you for the fuel you’ve used.

Travel: Essential Words

Adult ticket

Bus conductor

Bus station

Bus stop

Child ticket

One way ticket

Return ticket

Taxi fare

Ticket

Ticket Barrier

Ticket Office

Timetable

Train conductor

Train platform

Train station

Hotel

Booking a Hotel

Useful Phrases:

Hello, can I book a room?

Hello, do you have any available rooms from the (14th) to the (20th) of (May)?

How much is it a night?

Can I book a double room please.

Can I book a twin room please?

Is breakfast included?

Can I book a family room please?

Example Conversation 1:

Hotel: Hello, Bradford Hotel, how can I help you?

Customer): Hello I was wondering if I could book a room.

Hotel: Certainly sir, let me just check the availability. When were you thinking of staying?

Customer) From the 1st until the 5th of June.

Hotel) Ok, and how many people will be staying?

Customer) Two people.

Hotel) Ok and will that be the same room or will you require two rooms?

Customer) Just one room please.

Hotel) And will that be a double or a twin?

Customer) A double please.

Hotel) Ok we have an available room, shall I go ahead and book that for you?

Customer) How much is it a night?

Hotel) It’s £80 with breakfast and £70 without.

Customer) Ok, I’ll book the room with breakfast please.

Hotel) What name will that be under?

Customer) Jones.

Hotel) That’s all booked for you Mr Jones, will there be anything else?

Customer) When do I have to pay?

Hotel) Payment is on checkout.

Example Conversation 2:

Hotel) Hello, Hotel Bradford.

Customer) Hello do you have a single room available from the 8th until the 13th of this month?

Hotel) I’m very sorry but we are fully booked until the 10th.

Customer) Ok, is there a room available from the 10th to the 15th then?

Hotel) Yes sir there is one single room available, would you like to make a booking?

Customer) Yes please.

Hotel) Ok could I have your name please.

Customer) Yes it’s Peter Jones.

Hotel) Ok, and if I could just take some payment details from you...

Asking About Check-in and Check-out Times

Useful Phrases:

What time is check-in?

What time is check-out?

What time do I have to check-in?

What time do I have to check-out by?

Example Conversation 1:

Customer) What time is check-in please?

Hotel) You can check-in from 11am until 10pm.

Customer) And what time is check-out?

Hotel) You need to check-out by 10:30am at the latest.

Example Conversation 2:

Customer) Hi, what time do I need to check-in by?

Hotel) The last check-in is at 10pm.

Customer) And when do I have to check-out by?

Hotel) You have to check-out by 11am.

Checking-in Checking-out

Useful Phrases:

Hello I have a booking under the name of (Perez).

Hello I’d like to check-in please.

What time is check-out?

Hello, I’d like to check-out please.

Example Conversation 1. Check-in:

Customer) Hi, I have a booking for tonight.

Hotel) What name is it under?

Customer) Perez.

Hotel) Ok Mr Perez let me just check. So that is a double room for two people for three nights.

Customer) That’s right.

Hotel) And will you be needing breakfast?

Customer) Yes please, what time is it from?

Hotel) Breakfast is served in the dining hall from 6am until 8:30 am.

Customer) Great, thanks.

Hotel) Ok that’s booked for you. Your room is 121 and it’s on the first floor. Here is your key-card. Will you need any help with your bags?

Customer) No, we’ll be fine thanks.

Example Conversation 2. Check-Out:

Customer) Good morning, I’d like to check-out please.

Hotel) Certainly sir, what is the name?

Customer) Perez.

Hotel) Ok sir, if I can just have your key-card and your credit card we can then just settle the bill.

Customer) Sure here you go (hands the hotel receptionist the key and the card).

Note: When you make a reservation you do it ‘under’ your name.

Note: ‘To settle a bill’ means to pay a bill.

Asking About Facilities

Useful Phrases:

What facilities do you have?

Do you have a (swimming pool)?

Is there a (swimming pool)?

Do you have any activities for children?

Example Conversation 1:

Customer) Hi, what facilities does this hotel have?

Hotel) We have a swimming pool, a tennis court and access to a private beach.

Customer) Is there a sauna?

Hotel) Yes there’s a sauna and a Jacuzzi next to the swimming pool.

Customer) And do you have a gym.

Hotel) No I’m afraid we don’t have a gym .

Customer) And what time is the pool open until?

Hotel) It’s open until 9pm.

Customer) And are there any facilities for children?

Hotel) Yes there’s a play group for all ages from 9am until 1pm everyday, which is run by qualified childminders.

Example Conversation 2:

Customer) Excuse me but what facilities do you have here?

Hotel) We have a swimming pool and a gym.

Customer) Where is the swimming pool?

Hotel) It’s outside at the back of the hotel.

Example Conversation 3:

Customer) Excuse me but do you have a pool?

Hotel) Yes we have an indoor pool which is on the basement floor.

Customer) Is there use of towels?

Hotel) Yes towels are complimentary.

Note: ‘Complimentary’ means free (no charge).

Getting an Alarm Call

Useful Phrases:

Can I have an alarm call for (6am) please.

Is it possible to get an alarm call for (6am) please.

Example Conversation:

Customer) Hello I would like an alarm call please.

Hotel) Certainly madam, what time would you like it for?

Customer) For 7:30 please.

Hotel) Ok. That’s all done for you.

Informing the Hotel Something is Broken

Useful Phrases:

The (shower) in my room is broken.

The (light) in my room is not working.

The sheets on my bed are ripped.

Example Conversation 1:

Customer) Excuse me but the shower in my room seems to be broken.

Hotel) Oh I’m sorry sir, I’ll send someone to fix it as soon as possible. Would you like to change rooms?

Customer) How long will it take to fix the shower?

Hotel) I’m sorry but I’m not sure.

Customer) Ok then, I think I’ll change rooms.

Hotel) I’m very sorry for the inconvenience. Your new room is room 347 which is on the third floor.

Example Conversation 2:

Customer) I’m sorry but the kettle in my room is not working.

Hotel) I’m very sorry sir, we will replace it immediately. Sorry for the trouble.

Making a Complaint

Useful Phrases:

Excuse me but there is an issue/ a problem with my room.

I’m sorry but there are a few issues/problems with my room.

I’d like to make a complaint. (Note: This is quite serious).

I’m not happy with (my room).

Example Conversation 1. Mild Complaint:

Customer) Excuse me but there are a few issues with my room.

Hotel) I’m sorry to hear that. What seems to be the problem?

Customer) The bathroom is dirty and the television next door is too loud.

Hotel) Ok, I do apologise. I’ll send someone up about the bathroom right away and I’ll personally go and deal with the noise issue. Again, I’m very sorry.

Customer) Ok thanks.

Example Conversation 2. Slightly more serious complaint:

Customer) Excuse me but I’m not happy with my room.

Hotel) Ok, what seems to be the problem?

Customer) It hasn’t been cleaned.

Hotel) Really? I’m very sorry to hear that, would you like another room.

Customer) No that won’t be necessary, could you just send someone up to clean it please?

Hotel) Of course I’ll send someone right away.

Example Conversation 3. Serious Complaint:

Customer) I would like to make a complaint.

Hotel) I’m sorry to hear that. What is it concerning?

Customer) The waiter at breakfast was very rude to me.

Hotel) Ok, what exactly happened?

Customer) Well….

Changing Rooms

Useful Phrases:

I’d like to change rooms please.

I’m sorry to bother you but would it be possible to change rooms?

I’m sorry but I’m not really happy with my room so can I change it please?

Example Conversation:

Customer) Excuse me but I’d like to change rooms please.

Hotel) Ok, can I ask why?

Customer) I asked for a non-smoking room and someone has clearly been smoking in there.

Hotel) I’m sorry to hear that. Let me just check for available rooms.

Customer) Thank you.

Cancelling a Booking

Useful Phrases:

I’d like to cancel my reservation.

Can I cancel my booking.

Is it possible to cancel my booking?

Example Conversation:

Customer) Hello, I’m very sorry but I would like cancel my booking.

Hotel) Ok, what name were you booked under?

Customer) Perez.

Hotel) And what date were you booked for?

Customer) Tomorrow.

Hotel) I’m sorry but there is a £5 charge if you cancel less than 48 hours before the booking.

Customer) Ok, that’s fine.

Ordering Room Service

Useful Phrases:

Can I order room service please?

I’d like to order room service.

Do you have room service?

Can I have (spaghetti)?

Could I have spaghetti?

Do you have any (vegetarian dishes?).

Example conversation 1:

Customer) Hi, I’d like to order room service please.

Hotel) Of course, what would you like?

Customer) I’d like……

Example Conversation 2:

Customer) Hello can I order room service?

Hotel) Yes of course, do you have a menu?

Customer) No.

Hotel) We will have one brought up to your room right away.

Internet access

Useful Phrases:

Is there internet access in the room?

Is there Wi-Fi access in the room?

Is there somewhere I can access the internet from please.

Can I have the password for the Wi-Fi please.

Example Conversation 1:

Customer) Hi is there internet access in the room?

Hotel) Yes there is Wi-Fi access but there is a £5 charge. Would you like the password?

Customer) Yes please.

Example Conversation 2:

Customer) Excuse me but is there Wi-Fi access in my room?

Hotel) I’m sorry but there is no Wi-Fi, but if you like you can access the internet on the computer in the lobby.

Customer) Is there a charge?

Hotel) No it’s free.

Hotel: Essential Words

Alarm call

Bath

Bathroom

Breakfast

Buffet

Check-in

Check-out

Double

En-suite bathroom

Gym

Jacuzzi

Key/ key-card

Lounge

Mini-bar

Room number

Room service

Sauna

Shower

Single

Swimming pool

Toilet

Twin

Sightseeing

Asking for Tourist Spot Recommendations

Useful Phrases:

Can you recommend any good tourist spots (in this area)?

Where is there good to visit (around here)?

Are there any activities suitable for children (in this town)?

Example Conversation 1:

Person one) Excuse me but can you recommend any good tourist spots in this area?

Person two) There is a museum in the centre of town.

Person one) What type of museum is it?

Person two) It’s a local history museum.

Person one) And how do I get there?

Person two) You can take the number 10 bus straight there.

Example Conversation 2:

Person one) Excuse me but where is there good to visit around here?

Person two) What type of thing are you interested in?

Person one) Something outdoors.

Person two) There is a botanical gardens in the north of the city.

Person one) What is it called?

Person two) Fleu Botanical Gardens.

Person one) Thanks.

Example Conversation 3:

Person one) Excuse me, are there any activities suitable for children in this town?

Person two) Yes, there’s an adventure playground in the town park.

Person one) Where is that?

Person two) It’s on South Street in the centre of town.

Asking for Directions

Useful Phrases:

Where is (the train station)?

How do I get to (the train station)?

Do you know where (the tourist information office) is please?

Example Conversation 1:

Person one) Excuse me but where is the train station?

Person two) You go straight down here and then take your first left and it is at the end of that road.

Person one) How far is it?

Person two) It’s about 3 minutes away.

Person one) Thanks.

Example Conversation 2:

Person one) Excuse me but, how do I get to the train station?

Person two) Go down this road and turn right onto South Street, then take the first right and you will see it there.

Person one) Thanks a lot.

Example Conversation 3:

Person one) Excuse me, do you know where the tourist information office is please?

Person two) No I’m sorry I’m not from around here.

Person one) Ok never mind then.

Buying Tickets

Useful Phrases:

How much are the tickets?

How much is it for children?

Can I have one ticket please.

Can I have 2 adult tickets. Note: Often people just say “two adults please”.

Are there any discounts?

Example Conversation 1:

Customer) How much are the tickets?

Ticket Office) £3 for adults and £2 for children.

Customer) Two adults and one child please.

Ticket Office) Here you are.

Customer) Thank you.

Example Conversation 2:

Ticket Office) How can I help you?

Customer) Can I have one ticket please.

Ticket Office) Certainly.

Example Conversation 3:

Customer) Excuse me but are there any discounts?

Ticket Office) Yes it’s half price for children and students.

Sightseeing: Essential Words

Tourist Spots:

Audio tour

Entrance fee

Guide

Guided tour

Leaflet

Map

Souvenir

Ticket

Timetable

Places:

Art gallery

Beach

Castle

City center

Mountain

Museum

National park

River

Sea

Swimming pool

Town center

Directions:

Straight ahead

Go straight

Turn left

Turn right

First/second left

First/second right

Opposite the (station)

Shopping. In the Post Office

Buying Food

Useful Phrases:

Can I have a loaf of bread please.

Could I have 3 slices of ham please?

Do you have any (fish)?

Where are the (eggs)?

Example Conversation 1:

Shop) How can I help you?

Customer) Can I have 2 kilos of oranges please.

Example Conversation 2:

Shop) What can I get you?

Customer) Could I have 3 slices of ham please?

Example Conversation 3:

Customer) Do you have any eggs?

Shop) Yes of course, how many would you like?

Customer) Six please.

Example Conversation 4:

Customer) Where are the eggs?

Shop) They are on aisle 10.

Customer) Thanks.

Food Shopping: Essential Words

Drinks:

Coffee

Juice

Orange Juice

Tea

Water

Vegetables:

Carrot

Cucumber

Lettuce

Onion

Peas

Pepper

Potato

Tomato

Fruit:

Apple

Banana

Grapes

Lemon

Orange

Pineapple

Staples:

Beans

Bread

Pasta

Rice

Buying Clothes

Useful Phrases:

Do you have any (jeans)?

I’m looking for (a pair of jeans).

Do you have this in a size (8)?

Do you have this in (large)?

Do you have this in a (larger/smaller) size?

Do you have this in (black)?

Example Conversation 1:

Shop) How can I help you?

Customer) I’m looking for a pair of shorts.

Shop) Ok what size would you like?

Customer) Medium please.

Shop) Ok all of our medium shorts are at the back of the shop.

Customer) Great, thanks.

Example Conversation 2:

Customer) Do you have any jeans?

Shop) Yes we do, they are on the shelves over there.

Example Conversation 3:

Customer) Do you have this in a size 8?

Shop) I’m not sure, I’ll just check.

Example Conversation 4:

Customer) Do you have this in black?

Shop) Yes we do.

Clothes Shopping: Essential Words

Clothes:

Coat

Dress

Gloves

Jacket

Jeans

Rain Coat

Scarves

Shirt

Shoes

Skirt

Sneakers (American English).

Socks

Suit

Tops

Trainers (British English).

Trousers

T-shits

Underwear

Watch

Sizes:

Small

Medium

Large

Extra Large.

Size (8).

Colors:

Black

Blue

Brown

Green

Grey

Orange

Pink

Purple

Red

White

Yellow

In the Post Office

Useful Phrases:

How much is a stamp?

Can I have a first/second class stamp please.

Can I send this to (Canada) please.

Can I send this (postcard/letter/package) to (Canada) please.

How much is it to send this (postcard/letter/package) to (Canada)?

How much is ‘signed for’?

Can I have this ‘signed for’ please.

How much is next day delivery please.

Can I have next day delivery please.

How long will this take to get there?

Example Conversation 1:

Customer) Excuse me, can I send this to Japan please?

Post Office) Yes, would you like that first or second class?

Customer) How much is first class?

Post Office) First class is 80p and second class is 50p.

Customer) Ok I’ll take first class please.

Example Conversation 2:

Customer) How much is it to send this package to Japan please?

Post Office) Please just put it on the scales. Ok it’s 2kg so that will be £6.

Customer) How much is it for ‘signed for’?

Post Office) Signed for is £10 and next day delivery is £20

Customer) Ok, I’ll just take ‘signed for’. Thanks.

Example Conversation 3:

Post Office) How can I help you?

Customer) What stamp do I need to send a postcard to Japan?

Post Office) You need one first class stamp.

Customer) Ok then, can I have 10 first class stamps please.

Post Office) Sure. Here you are.

Eating in Restaurants. Bars and Pubs

Asking for Recommendations of Where to go

Useful Phrases:

Where is there a good restaurant around here?

Are there any good restaurants around here?

Where is good to eat around here?

Is there a good (Chinese) restaurant in this area?

Where would you recommend to eat around here?

Example Conversation 1:

Person one) Excuse me, but do you know of anywhere good to eat around here?

Person two) What type of food are you looking for?

Person one) I don’t mind as long as it’s quite close and not too expensive.

Person two) Ok there’s a good Chinese restaurant at the end of this road.

Person two) Thanks, that’s great.

Example Conversation 2:

Person one) Excuse me but can you recommend any good restaurants around here?

Person two) There are none around here but if you go into town there are lots.

Person one) Ok thank you.

Example Conversation 3:

Person one) Excuse me but where is the nearest (Chinese) restaurant?

Person two) There Is one on South Street.

Person one) How do I get there?

Person two) Go down this road and then take the first left and you will see it immediately.

Person one) Ok thanks very much

Making Reservations

Useful Phrases:

Can I make a reservation? (Note: this is the most common phrase).

Can I reserve a table for tonight?

Do you have a table free for tonight?

I ‘d like to book a table for (5 (people)) for tonight at (7pm).

Example Conversation 1:

Customer) Hello I’d like to make a reservation for tonight.

Restaurant) Ok, what time for?

Customer) About 7 ‘o’ clock.

Restaurant) And how many people will that be for?

Customer) Just two.

Restaurant) And what name will that be under?

Customer) Jones.

Restaurant) Ok Mr Jones that is all booked for you.

Example Conversation 2:

Customer) Hi, I’d like to make a reservation.

Restaurant) Ok, when is it for?

Customer) Tomorrow evening.

Restaurant) I’m sorry but we are fully booked tomorrow. We do have space for tonight though.

Customer) No that’s ok, I really need somewhere for tomorrow.

Ordering

Useful Phrases:

Can I have (a cola).

Could I have (a cola).

Can I have (boiled potatoes) instead of (fries) please.

Do you have any (vegetarian dishes?)

Do you have any vegetarian options?

Example Conversation 1:

Waiter) Hello are you ready to order?

Customer) Yes I think so.

Waiter) What would you like to drink?

Customer) Can I have a cola please?

Waiter) Ice and lemon?

Customer) No ice, just lemon please.

Waiter) And what would you like to eat?

Customer) Do you have any soups?

Waiter) Yes we have chicken soup and vegetable soup.

Customer) Could I have the chicken one please and a green salad.

Waiter) Any starters?

Customer) No thanks.

Example Conversation 2. Making Changes.

Waitress) Hi, what can I get for you today?

Customer) Can I have the full breakfast but can I have brown bread, and can I have mushrooms instead of fries please.

Waitress) Sure, will there be anything else?

Customer) Yes can I have a cup of tea as well please. Thanks a lot.

Example Conversation 3. Vegetarian Option:

Waitress) Hello, are you ready to order?

Customer) Hi, do you have any vegetarian dishes?

Waitress) Yes we have tomato soup, omelette and vegetarian pizza.

Asking about Specials

Useful Phrases:

What are today’s specials?

Do you have any specials?

Where is the specials menu/board?

Example Conversation 1:

Customer) Excuse me but what are today’s specials?

Waiter: Today’s specials are (Spaghetti Bolognese)….

Example Conversation 2:

Customer) Excuse me but do you have any specials?

Waiter) Yes they are on the specials board over there.

Asking the Waitress/Waiter for Recommendations of What to Eat

Useful Phrases:

What would you recommend?

What is good here?

Do you have any recommendations?

Example Conversation 1:

Waitress) Hello are you ready to order?

Customer) Actually, what would you recommend?

Waitress) Everything here is good but I like the Calamari.

Customer) Ok that sounds great I’ll have that, thanks.

Example Conversation 2:

Customer) Excuse me, I’m having trouble deciding. What’s good here?

Waitress) Well, what type of thing would you like.

Customer) Something light.

Waitress) Well you could try the steamed fish, that’s very popular.

Example Conversation 3:

Waitress) What would you like?

Customer) I’m not sure, do you have any recommendations?

Waitress) I would go with the soup. It’s very nice.

Customer) Ok I’ll have that then, thanks a lot.

Paying the Bill

Useful Phrases:

Can I have the bill please (British English).

Can I have the cheque please (American English).

Can I pay please.

Is service included?

Example Conversation:

Waitress) How was everything?

Customer) Everything was great.

Waitress) Can I get you anything else?

Customer) No. Can I just have the bill please.

Complaining

Useful Phrases:

Excuse me but (my food is cold).

I’m sorry but (could you replace my glass as it’s dirty).

I’d like to speak to the manager.

I’m sorry but the food/service is unacceptable. (Note: this is very strong and you should be careful when using it).

Note: ‘Understaffed’ means not enough staff.

Example Conversation 1. Complaining about service:

Customer) Excuse me but we’ve been here for half an hour and nobody has taken our order.

Waitress) I’m very sorry we are understaffed today. What can I get you…..

Example Conversation 2. Complaining about service:

Customer) Excuse me but we ordered 45 minutes ago and we still haven’t received our food.

Waitress) I’m very sorry, I’ll just go and check with the kitchen.

Example Conversation 3. Complaining about food:

Customer) Excuse me but my food is cold.

Waiter) I’m very sorry, I’ll just have it warmed up for you.

Example Conversation 4. Complaining about food:

Customer) I’m sorry but there seems to be a hair in my soup.

Waitress) I’m very sorry, I’ll replace it for you immediately.

Getting Takeout/Takeaway

Useful Phrases:

I’d like (a large vegetarian pizza) to take away please.

Do you do takeaway/ takeout?

Example Conversation:

Customer) Hi I’d like a large vegetarian pizza please.

Take-out/away) Would you like to have that to eat in or take away?

Customer) Take away please.

Getting Food Delivered to You. Ordering on the Phone

Useful Phrases:

Can I have it delivered?

Do you deliver?

Example Conversation 1:

Customer) Hi can I order a pizza to be delivered please.

Take away) Of course, what is the name?

Customer) Perez.

Take away) And what would you like?

Customer) I’d like a large vegetarian pizza please.

Take away) Anything else?

Customer) Yes can I have a can of Lemonade as well please.

Take away) And what is the address?

Customer) 10 South Street.

Take away) Ok, that comes to £10. It will take about 20 minutes.

Customer) Ok great thanks.

Example Conversation 2:

Customer) Hi do you deliver?

Take away) Yes we do, what would you like?

Customer) I’d like a large vegetarian pizza please.

In Bars/Pubs

Useful Phrases:

Can I have (a pint of beer) please.

What (wines) do you have.

Do you serve food?

Example Conversation 1:

Barman) What can I get you?

Customer) Can I have two pints of lager please.

Barman) Ok that will be £7.

Customer) Great thanks.

Example Conversation 2:

Barman) What would you like?

Customer) What wines do you have?

Barman) We have Rose and Chateau Blanc.

Customer) Ok I’ll have a small glass of Chateau Blanc.

Conversation 3:

Customer) Excuse me but do you serve food?

Barman) Yes we do, let me just get you a menu.

Customer) Thanks.

Eating Out: Essential Words

Utensils:

Knife

Fork

Spoon

Chop Sticks

Plate

Bowl

Cup

Glass

Meals:

Chicken

Desert

Fish

Lamb

Main

Rice

Salad

Sandwich

Soup

Spaghetti

Starter

Steak

Vegetarian

Drinks:

Beer

Cola

Juice

Lemonade

Vodka

Water

Whiskey

White Wine/Red Wine

In the Bank

Taking Money Out

Useful Phrases:

Can I take some money out?

Can I withdraw (£20) please.

Can I withdraw money here?

Can I use my card in this bank?

Can I take money out using this card?

My bank is (ABCD Bank) can I withdraw money here?

Example Conversation 1:

Bank) Hello, how can I help you today?

Customer) Can I take money out using my card? It from my bank in Spain.

Bank) Is it a visa card?

Customer) Yes.

Bank) Then yes it should be fine. You can use one of the bank machines over there.

Example Conversation 2:

Customer) Can I withdraw money with this card?

Bank) Which bank is it from?

Customer) ABCDEF Bank.

Bank) And what country is it from?

Customer) Germany.

Bank) Ok, let me check….Yes it looks fine, you can take money out using the ATM machine.

Dealing With a Lost/Stolen Credit Card

Useful Phrases:

I’d like to cancel my card.

My card has been stolen.

I’ve lost my card, can you cancel it please.

Example Conversation 1:

Bank) Hello how can I help you?

Customer) I’ve lost my credit card.

Bank) Ok what is the name on the card?

Customer) Joseph Perez.

Bank) And what is the account number?

Customer) I’m not too sure sorry.

Bank) That’s ok, when do you think you lost it?

Customer) This morning.

Bank) Can you remember where you last used it?

Customer) I used it at 123 internet café this morning.

Bank) Ok, it’s cancelled for you now. We will send you a new one immediately.

Example Conversation 2:

Bank) Hello how can I help you?

Customer) I’d like to cancel my card please.

Bank) What is the reason.

Customer) It was stolen.

Bank) Ok sorry to hear that. Have you informed the police?

Customer) Yes, they said I needed to cancel my cards immediately.

Bank) Yes of course. What is the name?

Customer) Joseph Perez.

Bank) And what is your address?

Customer) 123 North Street.

Bank) Ok that is all done for you. We will send you out a new card later today.

Customer) Thank you.

In the Embassy

Lost/Stolen Passport

Useful Phrases:

I’ve lost my passport.

My passport has been stolen.

I’d like to report a stolen/lost passport.

Example Conversation 1:

Tourist) Excuse me but I’ve lost my passport.

Embassy) Ok, can I just take your name please.

Tourist) Joseph Perez.

Embassy) And do you have any other ID?

Tourist) Yes, here’s my Driver’s Licence.

Embassy) Ok thank you Mr Perez. Also can you remember your passport number?

Tourist) No sorry.

Embassy) And can you remember where the passport was issued?

Tourist) London I think.

Embassy) Ok your passport is cancelled. We will now issue you with a temporary passport until you return to the UK.

Tourist) Great thanks.

Example Conversation 2:

Tourist) I’d like to report a stolen passport.

Embassy) Ok, what is the name?

Tourist) Joseph Perez.

Embassy) And have you informed the police?

Tourist) No not yet.

Embassy) You need to do that as soon as possible.

Tourist) Ok I will.

Getting a Visa

Useful Phrases:

I’d like to apply for a visa please.

I’d like to extend my visa please.

Example Conversation 1:

Embassy) Hello how can I help you?

Tourist) I’d like to apply for a visa.

Embassy) Ok please fill out these forms.

Example Conversation 2:

Embassy) Hello.

Tourist) Hello, I’d like to extend my visa please.

Embassy) When does your current visa run out?

Tourist) Next month.

Embassy) Ok, please fill out these forms and we will get back to you within a few days.

Medical Problems

In the Doctor’s Office

Useful Phrases:

I’d like to make an appointment to see the doctor.

I need to see a doctor.

My (leg) hurts.

I’ve injured my (leg).

I think I’ve broken my (leg).

I have (diabetes) and I need a prescription for more medicine.

Example Conversation 1:

Patient) I’d like to make an appointment to see the doctor.

Hospital) Ok the next free appointment we have is at 3pm. Do you have travel insurance?

Patient) Yes.

Hospital) Ok please bring the insurance documents with you when you come.

Patient) I will.

Example Conversation 2:

Doctor) What seems to be the trouble?

Patient) My (leg) hurts.

Example Conversation 3:

Doctor) How can I help you?

Patient) I’ve injured my (leg).

Example Conversation 4:

Doctor) What is the problem?

Patient) I think I’ve broken my (leg).

Example Conversation 5:

Doctor) How can I help you?

Patient) I have (diabetes) and I need a prescription for more medicine.

In the Pharmacy

Useful Phrases:

I have a headache/stomach ache.

Do you have anything for (headache/allergies etc).

What do you have for (allergies)?

How often do I have to take the (medicine/pills)?

Can you fill my doctor’s prescription please.

Do you have any plasters/bandages?

Do you sell (first aid kits)?

Note: ‘Pharmacy’ or ‘Drug Store’ is American English. ‘Chemist’ is British English.

Example Conversation 1:

Pharmacy) How can I help you?

Customer) Do you have anything for headaches?

Pharmacy) Yes we have some aspirin. How much would you like?

Customer) One packet. Also, how often do I have to take them?

Pharmacy) One tablet a day.

Customer) Ok thanks.

Example Conversation 2:

Customer) Hello, can you fill my prescription from my doctor please?

Pharmacy) Yes, can I have a look.

Customer) Of Course.

Pharmacy) Ok, this will take a few minutes.

Doctors/Pharmacy: Essential Words

Medicines:

Medicine

Pills

Cough Syrup

Cream

Plaster

Bandage

Aspirin

Medical Problems:

Allergies

Broken (leg)

Dislocated (shoulder)

Hay fever

Headache

Sprained (ankle)

Stomach ache

Diarrhoea

Constipation

Conclusão

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